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Merchant Member
2019-02-22
5/5
Pleasant Transaction
"From ordering to receiving my order Gunbuyer.com has been very good. The one time I called to ask questions about ordering, their response was quick and accurate. I wish the web site could be sped up. It is pretty slow to respond, but I can live with it because of the reliability and good service of Gunbuyer.com."
2017-04-07
1/5
Anti-Customer Service
"Last month I bought a thumb drive to "back up" years of tax returns and financial documents. Two days later and halfway through transferring data to the thumb drive, it says it is now write protected. I couldn't remove write protection nor could I move, transfer modify or do anything but read a huge amount of my personal data. I took it back to the local store to exchange it. I did not want to give them the drive with all of my data and expose myself to identity theft. The store employee said, "That's OK we have software to remove it." I did not know if he actually could remove the sensitive data or the software would just give him access to my identity. Trying to give him an example, I asked the representative if he would give me his social security number if I promised to erase it after I wrote it down on paper. He obviously said No. I refused to give them my data and they refused to refund money or exchange the drive.
I don't usually stop when I have been wronged by a retailer, so I called corporate customer service. I talked to a customer service rep who agreed that I should have been allowed to keep the defective drive and exchange the drive or get a refund. She indicated that they would contact the store manager and I would have a refund in three days. As you might guess, I never received any further, information, correspondence or refund from OMax. Nada, nothin, Zilch. Just tell the customer what he wants to hear and then do nothing is NOT good customer service.
I have been trying to patronize brick and mortar stores to help keep them in business. The same drive was much cheaper on Amazon and had two day delivery. I made the mistake of going to the Lake Zurich Office Max expecting that customer service comes with the higher prices. I guess not in this case. It takes less effort to keep a customer than drive him away. Looks like it's Amazon in the future for me instead of Office Max and their higher prices. It's not the money, it's the principle of making good on defective products. They do not realize that by lying to me on this personal issue they saved $19 bucks. They also don't realize that they have just lost the business account which I control."
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